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Before contacting Industrial Press Customer Service, please refer to the information organized below for guidance and answers to your specific issue or inquiry. For further assistance, please email, call, fax, or write to us.
To contact us directly from this site, please click here.You also can email us at: firstname.lastname@example.org
Our Mailing Address:
Industrial Press welcomes online, telephone, and FAX orders.
Ordering online is by far the quickest and most secure method. Our website is purpose-built to enable fast, safe ordering. On any product page, just click Add to Cart . When ready, look for MY CART in the right hand column of any product page, or at the very top of any page. Click My Cart , View Cart or Checkout to proceed. Fill out the secure form with your billing and shipping information. Your order will be processed and confirmed immediately. [UPS tracking information is included in our confirmation].
Important notice to customers ordering books for shipping outside of the United States: Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Therefore, Industrial Press may not be able to process your order if you order online. Please review our International Orders information, below.
Ordering by Phone
Please call us
(888) 528-7852 (toll-free in U.S.A.)
Ordering by Fax
- Select your book(s) as described in Ordering Online, then print the shopping cart page
- Complete the shipping address (and billing address, if different)
- Include the name and telephone (or e-mail address) of contact person
- Include payment method:
- Credit card number, name on card, expiration date, and security cod
- Purchase order number, if applicable, and your Industrial Press account number
- Be sure to provide the following information when placing your order:
- Author, title, ISBN (if available), and quantity
- Complete shipping address (and billing address, if different)
- Name and telephone (or e-mail address) of contact person
- Fax your completed order to us at: 203-354-9391.
SHIPPING & DELIVERY
Industrial Press sends orders by United Parcel Service (UPS).
UPS Ground Shipping & Handling Costs
- For orders up to $24.99: $5.00
- For orders from $25 to $50: $6.00
- For orders from $50 to $99.99: $7.00
- For orders from $100 to $199.99: $9.00
- For order from $200 and over: $11.00
For orders above $300.00, please call.
UPS Premium & Air Delivery Costs
- 3-Day Select: $15.00 in addition to standard shipping rates.
- 2nd Day Delivery: $20.00 in addition to standard shipping costs.
- Next Day Delivery: Please call 888-528-7852.
- Shipping rates are for destinations within the continental United States only. Orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, or elsewhere will incur additional charges. The correct shipping rate is automatically added at checkout for Online Orders.
- Orders to Hawaii or Alaska must be sent UPS 2nd Day Air.
- All Orders received by 11:00 A.M. are shipped out that same business day
- All Orders received after 11:00 A.M. are shipped out the next business day
- Orders to a P.O. box cannot be delivered.
- Orders to Canada must be placed with Nelson Education, Ltd. at (800) 268-2222 (for further information, see below)
- We suggest that you email us with additional questions at email@example.com
RETURNS & REPLACEMENTS
Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage. A completed Return Authorization (RA) form as given below is required.
To begin the return process, please call us at 203-956-5593; 888-528-7852 (toll-free in the US) or 203-956-5593; or fax us at 203-354-9391 with the following information to request a return authorization form. The following information is required:
- Invoice number
- Invoice date
- Books you would like to return (titles and ISBN, if available)
Industrial Press does not pay return shipping. However, replacements are usually shipped free. We recommend using USPS Parcel Post or Priority Mail or UPS for returns. Please ship returns, including a copy of the RA form to:
2427 Bond Street
University Park, IL 60484
Please contact the following distributors or representatives to place an order if your delivery address is outside of the United States.
Note for Countries Outside the U.S. Not Listed Below: Please contact us at our Norwalk Office by email at firstname.lastname@example.org, or by telephone 203-956-5593.
The Coop Professional Sales Team ( PST)
200A Rooks Road, Vermont, Victoria 3133, Australia
Phone: 61 3 9210 7722
Fax: 61 3 9210 7788
Nelson Education, Ltd.
1120 Birchmount Road, Scarborough, Ontario MK1 5G4, Canada
Ian Taylor Associates, Ltd.
B1102 Building 4, BeijingINN
No.11 East Shuijing Hutong, Dongcheng District
Beijing 100010, P.R. China
Transatlantic Publishers Group, Ltd.
97 Greenham Road, London N10 1LN, United Kingdom
Ish C. Dawar
Indonesia, South Korea, Malaysia, Philippines, Singapore, Sri Lanka, & Thailand
The White Partnership
6 Newlands Road, Turnbridge Wells, Kent TN4 9AT, United Kingdom
Mobile: 07973 176046
Phone: 44 1892 557767
Fax: 44 1892 530358
7 Clarendon Avenue, Suite 2, Montpelier, VT 05602, United States
Academic Marketing Services, Ltd
Fax: 27 (0)11 447 2314