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Customer Service


CONTACT US

Before contacting Industrial Press Customer Service, please refer to the information organized below for guidance and answers to your specific issue or inquiry. For further assistance, please email, call, fax, or write to us.

To reach our Customer Service department:

Email: customer.care@triliteral.org

Customer Service Phone: 401-531-2800 or 800-405-1619

Customer Service Fax: 401-531-2801 or 800-406-9145

You also can contact our corporate office:
Phone: 203-956-5593 or 888-528-7852

Fax: 203-354-9391

Mailing Address:
Industrial Press, Inc.
32 Haviland Street, Suite 3
South Norwalk, CT 06854

To use an online contact form on this website, please click here.

ORDERING

Industrial Press welcomes orders online or via email, telephone, or fax.

Ordering Online

Ordering online is by far the quickest and most secure method. Our website is purpose-built to enable fast, safe ordering. On any product page, just click   Add to Cart  . When ready, look for  MY CART  in the right hand column of any product page, or at the very top of any page. Click   My Cart   View Cart  or  Checkout    to proceed. Fill out the secure form with your billing and shipping information. Your order will be processed and confirmed immediately. [UPS tracking information is included in our confirmation].

Important notice to customers ordering books for shipping outside of the United States: Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Therefore, Industrial Press may not be able to process your order if you order online. Please review the information below on International Orders. 

Ordering by Email

To place an order, please email: orders@triliteral.org

Ordering by Phone or Fax

Customer Service Phone: 401-531-2800 or 800-405-1619

Customer Service Fax: 401-531-2801 or 800-406-9145

When Ordering by Fax:

    • Select your book(s) as described in Ordering Online (see above), then print the shopping cart page
    • Complete the shipping address (and billing address, if different)
    • Include the name and telephone (or e-mail address) of contact person
    • Include payment method:
      • Credit card number, name on card, expiration date, and security cod
      • Purchase order number, if applicable, and your Industrial Press account number
    • Be sure to provide the following information when placing your order:
      • Author, title, ISBN (if available), and quantity
      • Complete shipping address (and billing address, if different)
      • Name and telephone (or e-mail address) of contact person
    • Fax your completed order to us at the number above.


SHIPPING & DELIVERY

Industrial Press sends orders by United Parcel Service (UPS).

UPS Ground Shipping & Handling Costs for Orders Placed Directly on this Website

  • For orders up to $24.99: $5.00
  • For orders from $25 to $50: $6.00
  • For orders from $50 to $99.99: $7.00
  • For orders from $100 to $199.99: $9.00
  • For order from $200 and over: $11.00
  • For orders above $300, please call.

UPS Ground Shipping & Handling Costs for Orders Placed Directly on this Website

  • 3-Day Select: $15.00 in addition to standard shipping rates.
  • 2nd Day Delivery: $20.00 in addition to standard shipping costs.
  • To inquire about Next Day Delivery: Call our Customer Service department at 01-531-2800 or 800-405-1619.


Shipping Notes

  1. The shipping rate is automatically added at checkout for online orders placed at books.industrialpress.com, according to the pricing structure above. (For all other orders, actual shipping costs will be calculated and charged.)
  2. Shipping rates are for destinations within the continental United States only. Orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, or elsewhere will incur additional charges. 
  3. Orders to Hawaii or Alaska must be sent UPS 2nd Day Air.
  4. Orders received by 11:00 A.M. are shipped out that same (or soonest) business day.
  5. Orders received after 11:00 A.M. are shipped out the next business day.
  6. Orders to a P.O. box cannot be delivered.
  7. Orders to Canada must be placed with Nelson Education, Ltd. at (800) 268-2222 (for further information, see below).
  8. We suggest that you email us with additional questions at info@industrialpress.com


RETURNS & REPLACEMENTS

Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage.

Otherwise, books purchased directly from Industrial Press may be returned for refund within 18 months. Books must be in original (new), resellable condition. Books with dog-eared, soiled, smudged, or folded pages, covers, or spines, or with notation(s) and/or signature(s) in any location will not be accepted.

No permission is required for returns. But the following information must be provided or a penalty discount will be applied:

  1. Invoice number
  2. Invoice date
  3. Books you would like to return (number of books, titles, and ISBNs)

Industrial Press does not pay shipping on returns; however, replacements are usually shipped free.  We recommend using some trackable service, such as USPS Parcel Post or Priority Mail or UPS, for returns.

Please send books prepaid, carefully packed with the above information, to:
TriLiteral LLC
RETURNS – Industrial Press, Inc.
100 Maple Ridge Drive
Cumberland, RI 02864


INTERNATIONAL ORDERS

Please contact the following distributors or representatives to place an order if your delivery address is outside of the United States.

Note for Countries Outside the U.S. Not Listed Below: Please contact us at our Norwalk Office by email at info@industrialpress.com, or by telephone 203-956-5593.

Australia, New Zealand, Fiji, & Papua New Guinea
The Coop Professional Sales Team ( PST)
200A Rooks Road, Vermont, Victoria 3133, Australia
Phone: 61 3 9210 7722
Fax: 61 3 9210 7788
Email: pst1@coop.com.au
Website: pst.coop.com.au

Canada
Nelson Education, Ltd.
1120 Birchmount Road, Scarborough, Ontario MK1 5G4, Canada 
Phone: 800-268-2222
Fax: 800-430-4445
Email: inquire@nelson.com
Website: www.nelson.com

China
Ian Taylor Associates, Ltd.
Beijing Office
B1102 Building 4, BeijingINN
No.11 East Shuijing Hutong, Dongcheng District
Beijing 100010, P.R. China
Phone: 86-10-58643360
Fax: 86-13552900386
Email: ian@iantaylorassociates.com
Website: www.iantaylorassociates.com

Europe & the Middle East
Transatlantic Publishers Group, Ltd.
97 Greenham Road, London N10 1LN, United Kingdom 
Phone: 44 (0) 20 8815 5994; 44 (0) 20 8815 5994 
Email: mark.chaloner@tpgltd.co.uk

India 
Ish C. Dawar
Disvan Enterprises
Address: 24 Mayfair Apartments, Mayfair Gardens, New Dehli, 110016, India
Phone: 91 11 4012201

Indonesia, South Korea, Malaysia, Philippines, Singapore, Sri Lanka, & Thailand
Andrew White 
The White Partnership
6 Newlands Road, Turnbridge Wells, Kent TN4 9AT, United Kingdom
Mobile: 07973 176046 
Phone: 44 1892 557767 
Fax: 44 1892 530358
Email: thewhitepartnership@btopenworld.com

South & Central America, Mexico, Puerto Rico, & the West Indies
Cranbury International, LLC
7 Clarendon Avenue, Suite 2, Montpelier, VT 05602, United States
Phone: 802-223-6565
Fax: 802-223-6824
Email: eatkin@cranburyinternational.com

South Africa, Botswana, Namibia, Lesotho, & Swaziland
Michael Brightmore
Academic Marketing Services, Ltd
51 Rutland Avenue, Craighall Park, Johannesburg 2196, South Africa
Phone: 27 (0)11 447 7441
Fax:  27 (0)11 447 2314

Email: info@academicmarketing.co.za