Customer Service

CONTACT US

Before contacting Industrial Press, we recommend that you refer to the information organized below for guidance and answers to your specific inquiry. 

For customer service inquiries about orders placed on this Industrial Press website, please contact IndiePubs by emailing IndiePubsSupport@ingramcontent.com

For customer service inquiries about other retail orders, not placed on this site (see below), please contact Ingram Publisher Services (IPS)*:

For all other inquiries, the best way to reach Industrial Press is by email, but you also can call or fax:

For questions or technical support, click here for useful online information. If after viewing the provided pages, you have more questions, or for information on orders placed at our eBookStore site ebooks.idustrialpress.com, you can email help@industrialpress.com.

*Please note that we are no longer working with TriLiteral. We are now working with our new fulfillment partner Ingram Publisher Services (IPS) for distribution to the trade in the United States, Latin America, and the Caribbean, with our online sales for physical products now handled by IndiePubs. However, only physical orders that will be shipped to U.S. addresses may be placed directly on this website.

ORDERING

Ordering on This Website

For retail customers, ordering online on this website is the quickest method. Our site is purpose-built to enable fast, safe ordering. On any product page, just click BUY. You can return to the previous screen to continue to add items or easily check out with our secure order processing partner IndiePubs. For information about shipping, please see below.

Important notice to customers ordering books for shipping outside of the United States: Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Please review the information below on International Orders. 

Larger Retail Orders Placed with IPS

Larger retail (and potentially other) orders may be placed with IPS via the below order methods:

  • Email: Orders may be emailed to ips@ingramcontent.com
  • ipage: Orders may also be submitted via ipage, Ingram’s business-to-business website. To sign up for ipage, you may visit ipage.ingramcontent.com and click on the registration tab to begin the subscription process. When using ipage, you can place orders for Industrial Press products by signing on to ipage, clicking on the IPS tab at the top, and using the IPS cart. You must place all Industrial Press items in the IPS cart for publisher-direct pricing.

EDI: Electronic orders may be submitted via Pubnet. If you will be placing your orders electronically, you will need to use the IPS SAN Number 6318630 to ensure you get your full direct discount. Orders must be placed through IPS to receive publisher-direct discounts.

Customer Account: You may already conduct business with Ingram Publisher Services (IPS) or its sister company, Ingram Book Company (IBC). If so, you should already have an account established, and no further action is required for account set-up. If not, an account with IPS should be established by completing an application at one of the below links, according to payment method preference:

If you have questions about a new account application or for status updates, please email IPS’s New Accounts Credit department #newaccountcredit@ingramcontent.com.

Order Inquiries: Again, for customer service inquiries about direct orders placed with IPS, please contact IPS at ips@ingramcontent.com. For other questions about products, other orders, and so on, again feel free to reach out to Industrial Press at info@industrialpress.com. 

SHIPPING & DELIVERY

Shipping of Products Ordered on This Website

All products will be shipped to the shipping address you provide, within the service timeframe specified below after being accepted by us. We cannot make any changes to your order or cancel your order after you have submitted it. 

Standard shipping is calculated based on the shipping method you select at checkout, unless otherwise specified on the site. Available items typically ship within 3-5 business days. However, please be advised that this is an estimate, and shipment may take longer, particularly for print on demand titles.

For orders shipped to U.S. destinations, standard delivery time is estimated 3-5 business days for orders shipped to the East Coast and 5+ days for all other locations except Alaska, Hawaii, and the U.S. Virgin Islands (possibly 8 days or more). These delivery times are estimates provided by our delivery partners and are not guaranteed. We also reserve the right to change shipping methods.

If you have a question about your order arriving by a specific date, or want to inquire about special shipping arrangements not offered at checkout, you can reach out to  IndiePubsSupport@ingramcontent.com. If you have additional questions or a special request, please email us before placing your online order at info@industrialpress.com.

We are not responsible for any late delivery of the products or any consequential business loss or damage caused as a result. However, to report a problem with your shipment, such as a lost, undelivered, or damaged item, please email IndiePubsSupport@ingramcontent.com with an outline of your issue and your order number so that we may consider your claim. 

Shipping of Larger Retail Orders Placed with IPS

Orders of 15 shippable units or $350 retail value qualify for free outbound shipping. Shipments that do not meet the minimum will be held and combined with other orders, until the minimum is met, or 14 calendar days have passed from when stock becomes available to ship. If after 14 days held, units have not met the minimum, they will not ship free freight. If you wish to request shipments prior to the 14-day window, freight will apply. All such special requests must go to Customer Care at ips@ingramcontent.com. IPS orders ship from Jackson, Tennessee, on publisher direct terms.

RETURNS & REPLACEMENTS

Returning Products Ordered on This Website

Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage. Industrial Press does not pay shipping on returns; however, replacements are usually shipped free.  We recommend using some trackable service, such as USPS Parcel Post or Priority Mail or UPS, for returns.

Claims for returns are only accepted on print titles within 30 days of the delivery date of your purchase. Books must be in original (new), resellable condition. (All eBook purchases are nonreturnable.) Books with dog-eared, soiled, smudged, or folded pages, covers, or spines, or with notation(s) and/or signature(s) in any location will not be accepted.

No permission is required for returns. But returns must be accompanied by a copy of the original invoice and/or packing slip and specifics of the book(s) you would like to return (ISBNs, full titles, and number of books). U.S. Industrial Press returns can be sent to: c/o IPS Returns, 193 Edwards Drive, Jackson, TN 38301.

Once your returned product has been received or your returns claim approved, any refund amount will be processed to the credit card used in the original purchase. It often takes credit card issuers a few weeks to post the money to your account.

Returning of Items from Other Retail Orders Placed with IPS

Again, permission to return is not required. As with website orders, eligible titles may be returned to Ingram’s Jackson, Tennessee, facility (c/o IPS Returns, 193 Edwards Drive, Jackson, TN 38301) where they will be credited at the prevailing discount and retail price.

Credit will be issued for books received in shop-worn or better condition that were purchased on a returnable basis. Returns may be accepted for 180 days following the issuing of out-of-print notifications. A packing slip or other identifying paperwork, such as an invoice, is required for accounts to receive credit for their return.

INTERNATIONAL ORDERS

International orders for physical products cannot be placed on this website.* If your delivery address is outside the United States, please contact the distributors/representatives listed below to place an order.

For countries outside the United States not listed below: Email info@industrialpress.com.

*Note: All retail customers can purchase subscriptions to our eBooks for immediate access at ebooks.industrial.press.com

Canada
LOGIN
Corporate Office & Distribution Centre
300 Saulteaux Crescent
Winnipeg, MB R3J 3T2 Canada
Eastern Distribution Centre
Unit 8 – 570 Matheson Boulevard E.
Mississauga, ON L4Z 4G3 Canada
Phone: 800-665-1148 (Canada) or 204-837-2987
Fax: 800-665-0103 (Canada) or 204-837-3116
Email: orders@lb.ca
Website: www.lb.ca
Visit lb.ca/aboutus for a list of LOGIN sales representatives.

Europe
Ingram Publisher Services, UK
Shipping: 
IPS UK
1 Deltic Avenue 
Milton Keynes  MK13 8LD United Kingdom
Phone: 44 1752 202301
Email: IPSUK.CustomerCare@ingramcontent.com

India 
N.D. International
11, Zamrudpur Community Centre, Kailash Colony Extension
New Dehli 110 048 India
Attention: Gautam Jain
Email: gautam.jain@hindbook.com

Infotech Standards India Pvt. Ltd
4760-61, 2nd Floor, “Sai Sarovar,” 23, Ansari Road, Darya Ganj 
New Delhi 110 002 India
Phone: 11-23264946, 43586946-7
Email: info@standardsmedia.com, order@standardsmedia.co.in
Website: www.standardsmedia.com

Spectransys Pvt. Ltd.
Majeera Trinity Corporate, Hyderabad
Telangana 500072 India
Attn: Kona Sai, Operations Manager
Email: hello@spectransys.com
Website: www.spectransys.com

Latin America & Caribbean
Ingram Publisher Services International
1400 Broadway, 32nd Floor
New York, NY 10018, United States
Attention: Joshua Katz, Sales Specialist, International Sales
Email: joshua.katz@ingramcontent.com

Mexico; South & Central America
Research Periodicals & Book Services
P.O. Box 720728
Houston, TX 77272, United States
USA Mobile: 281-250-2464
Office Phone: 713-779-2999
Fax: 713-779-2992
Attention: Vibhore “V.J.” Jain, Director
Email: vj@rpbs.com
Web: www.rpbs.com

Again, for all other international orders, please reach out to info@industrialpress.com.