CONTACT US
Before contacting Industrial Press Customer Service, please refer to the information organized below for guidance and answers to your specific inquiry.
Customer Service inquiries about orders/sales can be directed to:
Ingram Publisher Services
Web Orders: Ingram ipage®
EDI: Pubnet, SAN number: 6318630
Email: ips@ingramcontent.com
Phone: 800-937-8100
For other inquiries, the best way to reach us is to email info@industrialpress.com.
For questions or technical support regarding our digital products, click here for useful online information.
If you have additional questions, email help@industrialpress.com.
For product and other information, you also can call Industrial Press: 203-956-5593 or 888-528-7852
Or send a fax to our corporate office: 203-354-9391
Please note that we are no longer working with TriLiteral and have transitioned to our new fulfillment partner Ingram, with checkout on this website now powered by IndiePubs. ACCORDINGLY, SOME OF THE INFORMATION BELOW MAY BE FURTHER UPDATED.
ORDERING
Ordering online on this website is the quickest and most secure method. Our site is purpose-built to enable fast, safe ordering. On any product page, just click BUY. You can return to the previous screen to continue to add items or easily check out with our secure order processing partner IndiePubs.
Orders also may be placed by calling Ingram Publisher Services or via Ingram ipage®.
For information about shipping, [;ease see below.
Important notice to customers ordering books for shipping outside of the United States: Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Please review the information below on International Orders.
SHIPPING & DELIVERY
All products will be shipped to the shipping address you provide, within the service timeframe specified below after being accepted by Us. We cannot make any changes to your order or cancel your order after you have submitted it.
Standard shipping is calculated based on the shipping method you select at checkout unless otherwise specified on the site. Available items typically ship within 3-5 business days. However, please be advised that this is an estimate, and shipment may take longer, particularly for print on demand titles.
For orders shipped to United States destinations, delivery time is estimated 2-3 business days for orders shipped to the East Coast and 4-5 days for all other locations except Alaska, Hawaii, and the U.S. Virgin Islands (up to 8 days). These delivery times are estimates provided by our delivery partners and are not guaranteed. We also reserve the right to change shipping methods.
To find out more about specific delivery times for your postal code or customer care support, contact our Customer Care Team at IndiePubsSupport@ingramcontent.com. If you have additional questions or a special request, please email us before placing your online order at info@industrialpress.com.
We are not responsible for any late delivery of the products or any consequential business loss or damage caused as a result. However, to report a problem with your shipment, such as a lost, undelivered, or damaged item, please email IndiePubsSupport@ingramcontent.com with an outline of your issue and your order number so that we may consider your claim.
RETURNS & REPLACEMENTS
Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage. Industrial Press does not pay shipping on returns; however, replacements are usually shipped free. We recommend using some trackable service, such as USPS Parcel Post or Priority Mail or UPS, for returns.
Claims for returns are only accepted on print titles within 30 days of the delivery date of your purchase. Books must be in original (new), resellable condition. (All eBook purchases are nonreturnable.) Books with dog-eared, soiled, smudged, or folded pages, covers, or spines, or with notation(s) and/or signature(s) in any location will not be accepted.
No permission is required for returns. But returns must be accompanied by a copy of the original invoice and specifics of the books you would like to return (ISBNs, titles, and number of books).
Please send returns, including a packing list with ISBNs, full title(s), and quantities, to:
U.S. Industrial Press Returns can be sent: c/o IPS Returns, 193 Edwards Drive, Jackson, TN 38301
Ingram Book Company (IBC)/Ingram Wholesale Returns can be sent to: Ingram Returns Center, 7311 Innovation Boulevard, Fort Wayne, IN 46818-1371
- IPS returns sent to the Fort Wayne IBC Returns Center will be charged penalty reprocessing fees.
- IBC Wholesale returns sent to the IPS Distribution Returns Center will be rejected and returned, incurring a freight charge.
Receiving a Refund: Once your returned product has been received or your returns claim approved, any refund amount will be processed to the credit card used in the original purchase. It often takes credit card issuers a few weeks to post the money to your account.
INTERNATIONAL ORDERS
International orders for physical products cannot be placed on this website.* If your delivery address is outside the United States, please contact the distributors/representatives listed below to place an order.
For countries outside the United States not listed below: Email info@industrialpress.com.
*Note: All retail customers can purchase subscriptions to our eBooks for immediate access at ebooks.industrial.press.com
Canada
LOGIN
Corporate Office & Distribution Centre
300 Saulteaux Crescent
Winnipeg, MB R3J 3T2 Canada
Eastern Distribution Centre
Unit 8 – 570 Matheson Boulevard E.
Mississauga, ON L4Z 4G3 Canada
Phone: 800-665-1148 (Canada) or 204-837-2987
Fax: 800-665-0103 (Canada) or 204-837-3116
Email: orders@lb.ca
Website: www.lb.ca
Visit lb.ca/aboutus for a list of LOGIN sales representatives.
Europe
Ingram Publisher Services, UK
Shipping:
NBN International
1 Deltic Avenue
Milton Keynes MK13 8LD United Kingdom
Phone: 44 1752 202301
Email: ISUK.orders@ingramcontent.com;
ISUK.cservs@ingramcontent.com
India
N.D. International
11, Zamrudpur Community Centre, Kailash Colony Extension
New Dehli 110 048 India
Attention: Gautam Jain
Email: gautam.jain@hindbook.com
Infotech Standards India Pvt. Ltd
4760-61, 2nd Floor, “Sai Sarovar,” 23, Ansari Road, Darya Ganj
New Delhi 110 002 India
Phone: 11-23264946, 43586946-7
Email: info@standardsmedia.com, order@standardsmedia.co.in
Website: www.standardsmedia.com
Spectransys Pvt. Ltd.
Majeera Trinity Corporate, Hyderabad
Telangana 500072 India
Attn: Kona Sai, Operations Manager
Email: hello@spectransys.com
Website: www.spectransys.com
Mexico; South & Central America
Research Periodicals & Book Services
P.O. Box 720728
Houston, TX 77272, United States
USA Mobile: 281-250-2464
Office Phone: 713-779-2999
Fax: 713-779-2992
Attention: Vibhore “V.J.” Jain, Director
Email: vj@rpbs.com
Web: www.rpbs.com
Again, for all other international orders, please reach out to info@industrialpress.com.