Customer Service

CONTACT US

Before contacting Industrial Press Customer Service, please refer to the information organized below for guidance and answers to your specific issue or inquiry. For further assistance, please email, call, fax, or write to us.

To reach our Customer Service department:

Email: customer.care@triliteral.org

Customer Service Phone: 401-531-2800 or 800-405-1619
Customer Service Fax: 401-531-2801 or 800-406-9145

You also can contact our corporate office:

Email: info@industrialpress.com
Phone: 203-956-5593 or 888-528-7852
Fax: 203-354-9391

Mailing Address:
Industrial Press, Inc.
32 Haviland Street, Suite 3
South Norwalk, CT 06854

To use an online contact form on this website, please click here.

ORDERING

Industrial Press welcomes orders online or via email, telephone, or fax.

Ordering Online

Ordering online is by far the quickest and most secure method. Our website is purpose-built to enable fast, safe ordering. On any product page, just click BUY. You can return to the previous screen to continue to add items or easily check out via our secure order form. Online orders generally are processed the next business day; your credit card will be charged when your package is shipped. For information about shipping, see below.

Important notice to customers ordering books for shipping outside of the United States: Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Therefore, we cannot process orders on this website to be shipped to an international location. Please review the information below on International Orders

Ordering by Email

To place an order, please email: orders@triliteral.org

Ordering by Phone or Fax

Customer Service Phone: 401-531-2800 or 800-405-1619
Customer Service Fax: 401-531-2801 or 800-406-9145

When Ordering by Fax:

  • Select your book(s) as described in Ordering Online (see above), then print the shopping cart page
  • Complete the shipping address (and billing address, if different)
  • Include the name and telephone (or e-mail address) of contact person
  • Include payment method:
    • Credit card number, name on card, expiration date, and security code
    • Purchase order number, if applicable, and your Industrial Press account number
  • Be sure to provide the following information when placing your order:
    • Author, title, ISBN (if available), and quantity
    • Complete shipping address (and billing address, if different)
    • Name and telephone (or e-mail address) of contact person
  • Fax your completed order to us at the number above.

SHIPPING & DELIVERY

Industrial Press sends orders by United Parcel Service (UPS). Standard shipping options include UPS Ground, UPS 3 Day Select, and UPS 2nd Day Air.

The shipping and handling cost (as well as any applicable taxes) is automatically calculated and added at checkout for all online orders placed at books.industrialpress.com. Your credit card will be charged when your package is shipped.

Orders on this website are limited to totals under $299, and can only be shipped to addresses within the United States. U.S. armed forces FPO addresses may be used. Orders cannot be delivered to a U.S. Post Office box.

International orders orders made with billing or shipping addresses outside of the United States cannot be placed on this site. Please see “International Orders” below.

Orders to non-contiguous US locations (including Alaska, Hawaii, Puerto Rico, US Virgin Islands) will incur additional charges. Orders to Alaska or Hawaii must be sent UPS 2nd Day Air.

Online orders placed before 11 a.m. EST may be processed that day but again orders generally are processed the next business day. In-stock items usually ship within an additional 1–2 business days after processing. Please note that orders with different billing and shipping addresses may take longer to process.

For orders totaling $300 or more, to inquire about next day and other expedited shipping options, to place an international order, or if you have other questions, please contact our Customer Service department by calling 401-531-2800 or 800-405-1619 or send an email to orders@triliteral.org.

RETURNS & REPLACEMENTS

Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage.

Otherwise, books purchased directly from Industrial Press may be returned for refund within 18 months. Books must be in original (new), resellable condition. Books with dog-eared, soiled, smudged, or folded pages, covers, or spines, or with notation(s) and/or signature(s) in any location will not be accepted.

No permission is required for returns. But the following information must be provided or a penalty discount will be applied:

  1. Invoice number
  2. Invoice date
  3. Books you would like to return (number of books, titles, and ISBNs)

Industrial Press does not pay shipping on returns; however, replacements are usually shipped free.  We recommend using some trackable service, such as USPS Parcel Post or Priority Mail or UPS, for returns.

Please send books prepaid, carefully packed with the above information, to:
TriLiteral LLC
RETURNS – Industrial Press, Inc.
100 Maple Ridge Drive
Cumberland, RI 02864

INTERNATIONAL ORDERS

Please contact the following distributors or representatives to place an order if your delivery address is outside of the United States. If you have difficulty reaching one of our international distributors or representatives regarding an international order, you may email info@industrialpress.com.

For Countries Outside the United States Not Listed Below or Where Updated Information is Pending:  Please contact us at our Norwalk, Connecticut, office by email at info@industrialpress.com.

Australia & New Zealand
Booktopia
Head Office and Distribution Center
Unit E1, 3-29 Birnie Avenue
Lidcombe NSW 2141, Australia
Phone: 612 9045 4394
See the “Help Centre” on the following website for the Live Chat team or to send a message.
Website: www.booktopia.com.au

Amazon Australia
See the “Help” page on the following website for order, carrier, and contact information.
Website: www.amazon.com.au

Canada
Canadian Sales Representation:
Canadian Manda Group
664 Annette Street
Toronto, ON M6S 2C8, Canada
Phone: 416-516-0911
Fax: 416-516-0917
Email: info@mandagroup.com
Web: www.mandagroup.com

Canadian Distribution:
TriLiteral, LLC
100 Maple Ridge Drive
Cumberland, RI 02864, United States
Phone: 401-531-2800 or 800-405-1619
Fax: 401-531-2801 or 800-406-9145
Email: customer.care@triliteral.org

China
Updated information pending; please contact Industrial Press.

Europe & the Middle East
Ingram Publisher Services
10 Thornbury Road
Plymouth PL6 7PP, United Kingdom
Phone: 01752 202301
Fax: 01752 202333
Email: IPSUK.orders@ingramcontent.com; IPSI.cserve@ingramcontent.com

India 
Accelerize Academy
JMJ Court, Road No. 9
KKP-Nizampet
Hyderabad 500090, Telangana, India
Phone: 91 40 35566568
Email: info@accelerize.in
Web: www.accelerize.in

Indonesia, South Korea, Malaysia, Philippines, Singapore, Sri Lanka, & Thailand
Updated information pending; please contact Industrial Press.

South & Central America, Mexico, Puerto Rico, & the West Indies
Updated information pending; please contact Industrial Press.

South Africa, Botswana, Namibia, Lesotho, & Swaziland
Updated information pending; please contact Industrial Press.